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‎07-04-2020 08:16 AM

HP Recommended
Product: HP Envy All-in-One Z5M27AA#ABA
Operating System: Microsoft Windows 10 (64-bit)

I bought this 27" Envy in 2018 at the Microsoft store, but I have never seen so many Blue Screens in my life lately!  Completed sfc /scannow , dism.exe /online /cleanup-image /scanhealth , then re-installed windows 10 in place.  Re-installed only a dozen widely used apps.  Then in device manager I went from device after device, updating the driver for every single one. 

 

The system seems more stable, but there are 2 drivers in device manager under cameras

HP High Definition 1 MB Webcam

HP IR Camera

 

if both are enabled, the webcam doesn't work.  If I disable HP IR camera, the webcam works using windows built in camera app- but signon via face stops working.  Both drivers are from realtek dated 2019.  Any advice here?  I'd like to re-enable facial recognition login.  Thanks in advance everyone.  John

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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