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‎06-22-2021 11:54 AM

HP Recommended
Product: HP Laserjet MFPM227fdw G3Q75A
Operating System: macOS 10.15 Catalina

I continue to get the message that there is a paper jam in the cartridge area, though I can find no jammed paper. (On my computer screen, every time I turn on the computer there is a message that there is a paper jam in the "fuser area." I don't even know where that is and there are no instructions on the HP web site for clearing it.) There was, originally, one piece of paper that had advanced an inch or so in the paper tray and stopped. I removed it, but the error message has continued to appear.

I have followed reset directions, plugging the printer into the wall, unplugging both ends 2-3 minutes, removing the cartridge, discharging by holding down the on button for 30 seconds, putting it all back together, and turning it on. I get the same message and cannot print. This has been very frustrating. I hope someone can help me. 

I have not changed operating systems or drivers recently and was using the printer wirelessly. 

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