• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about Hotkey issue, Click here to check it out!

‎12-22-2022 08:23 AM - last edited on ‎12-22-2022 10:27 AM by Retired

HP Recommended
Product: HP USB-C Dock G5

I had an upgrade of the latest firmware for HP USB-C Dock G5 1.0.16.0 Rev.A.

 

Now I have an issue that sometimes Dock stops charging the battery.  Ironically, the version 1.0.16.0 claims to solve some problems with the power supply which I did not have before.

 

This makes my battery drain to 0 and turns off the laptop. Dock is connected to 2 24" monitors, a mouse, and a keyboard, and they are working without a problem during this time. 

 

I am using the dock with my HP 840 G8 laptop with installed Linux Ubuntu (22.04 latest stable LTS).

 

And as a side note, the battery lasts and always did, 3 hours (Intel i7, 32GB ram, 1,000 nits). So now I have to struggle and stop my work from time to time.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.