• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about Hotkey issue, Click here to check it out!

‎04-08-2024 03:11 PM

HP Recommended
Product: HP ENVY - 13-ab007na

I know this error message has been discussed several times already, but my situation is different:

 

My laptop suddenly displayed this error message. It originally came with a 250GB SSD which I replaced with a 2TB SSD. Both of them now generate this error message in the HP Envy, but also both of them work perfectly fine when used as boot devices on another computer.

 

The F2 diagnostics all pass.

 

This leads me to conclude that this is not a HD failure. It is either a physical chip failure in the laptop or a BIOS problem.

 

Is there any way to update the BIOS for this model without Windows?

 

What else can I do to diagnose?

 

Many thanks.

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.