06-06-2019 07:19 PM
Good Morning, May i ask is what is the problem if the yellow ink is missing i done several times doing clean ink cartridges and yet the color yellow missing. And also my yellow tank is full. What can i do? Thanks
06-09-2019 09:30 AM
@Duke00, Welcome to HP Support Community!
If you have already performed troubleshooting steps from this document HP DeskJet GT 5810, 5820 Printers - Color or Black Ink Not Printing; Other Print Quality Issues and still have issues, it could be a hardware failure. I would recommend you to try our other support options for further assistance. Follow the steps below:
1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the appropriate option based on your preference.
6) Fill the web-form and proceed further.
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