I am a ISP Tech Support Representative on my night job. Have a day job and these two combined I work 16 hrs a day. I made my 2nd purchase of a new laptop ever in my lifetime. The first was a Dell, which was in a house fire, got wet from the firemen and still works good. And this time chose HP mainly due to the support info. I had previously noticed and the keyboard setup with the num. keypad on side.