Polycom RSS 4000 in System Recovery Mode

[Anonymous]

The Polycom RSS 4000 is in "System Recovery Mode."  (I had to enter the Rescue Account password "SUPPORT" to get into System Recovery Mode on the web interface.) 

Message once in System Recovery Mode:

Server Status:   IDLE
=======  System automatically Enter System Recovery Mode because of Error found!   =======
Failed to mount /dev/sda1 to media path, please contact with admin!

From the Left Menu, I ran Hardware Diagnose.

Results from Hardware Diagnose

RAID 1 Check......................................failed

CPU Number Check..................................passed

Memory Size Check.................................passed

Getting the number of cards in the system.........
Left riser card count getting.....................no card found
Right riser card count getting....................1 card found
Getting the count of plx8618......................1 found

Card in system verfication........................
Left riser card number verification...............passed
Right riser card number verification..............passed
Meridian card number verification.................passed
Scaler card number verification...................passed

Right riser card verification.....................
Plx8624 root port verification....................passed
Plx8624 root config verification..................open file  error
open plx device error
reg read failed
failed
hardware check done

Does RAID 1 Check failed mean that the hard drive in the RSS 4000 needs to be replaced? 

I ran Check File System from the left.  It found a few orphaned files.   I rebooted the RSS after the file system check, and it still came back up in System Recovery Mode.   I have not yet tried Reset Database, as I'd rather not lose those settings.  Trying to keep the database would be a moot point if the hard drive is bad.  I even tried Upload RSS Package at the left because I have the backup of a version 7_0 RSS software update package. 

The results from the attempted Upload RSS Package are:

The uploaded package write failed.  Please check HD status, or the HD is full!

Any help would be appreciated.  

Thanks,

Becky Grindstaff

[MikeB39]

The RAID 1 status message could mean that a drive has failed or it could just mean that the drives are out of sync. If they are out of sync the RAID BIOS should rebuild the array automatically. The message regarding not being able to mount /dev/sda1 could indicate that even though you ran the File System check, the file system still contains some corruption. Run the FIle System Check until it runs without error. If you get an error saying the file system can't be read then you will most likely need an RMA to replace the system.

[Anonymous]

I have the same problem.

In BIOS raid status is optimal. No error in File System Check, but RSS4000 still can't mount disk.

It is look like no file system is on raid massive. Can you help make right files system on this raid?

[MikeB39]

You say that there was no error when you performed the file system check. Which file systems were checked? There should have been two; /dev/sda1 and /dev/sda2. What are you seeing that makes you think that a file system isn't being mounted?

MIke

[Anonymous]

Hi Mike

I am also facing same issue . RSS keep on restarting . Now it is loging in to recovery mode and getting error saying "=======  System automatically Enter System Recovery Mode because of Error found!   =======
Failed to mount /dev/sda2".

what we can do furthere.

Thanks and regards

Anoop C Vaslan

[MikeB39]

Did you try the other suggestions already mentioned in this thread?