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Tutor
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Member Since: ‎03-15-2017
Message 1 of 7 (1,364 Views)
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HP Software Purchasing Problem.

[ Edited ]
Product Name: HP 3d scanning software
Operating System: Microsoft Windows 7 (64-bit)

Hi. A Week ago, I purchased the new HP 3d scanning software through a resseller here in South Africa. (RAPID 3D).

 

I was told that I would recieve my Liscence within 2 days.

I have been waiting for a week now and still nothing. 

The Resseller tells me ther is nothing he can do to help me and that HP have not worked out how they are going to sell the new sftware yet. They will let me know when they are ready.

 

I must point out that I asked for and got a quote from the resseller for the V5 software and promptly paid the full amount owing.

 

Has any one else tried to buy the new HP version of the David 5 software yet?

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Re: HP Software Purchasing Problem.

Great News!. I appreciate  your concern and assistance.

Thank you for keeping me informed.

 

Best Regards,

Greg

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Grad Student
Posts: 180
Member Since: ‎10-31-2016
Message 2 of 7 (1,346 Views)

Re: HP Software Purchasing Problem.

V5 software comes on the USB Stick with license file on it. Have you purchase that online or in the store?

I am an HP Employee

**Views expressed are my own, no one else would say such drivel**
Tutor
Posts: 6
Member Since: ‎03-15-2017
Message 3 of 7 (1,337 Views)

Re: HP Software Purchasing Problem.

Hi dnrdadoo.

 

Thanks for replying so soon.

I purchased the software from a registered resseller here in South Africa.    (Rapid 3D)    http://rapid3d.co.za/3d-printer/hp-3d-structured-light-scanner-pro-s2/

 

But was told that HP was rebranding and not ready to sell the software.

This was after I had paid the resseller the full price.

 

Do you know if this is correct?

 

Teacher
Posts: 57
Member Since: ‎04-18-2012
Message 4 of 7 (1,245 Views)

Re: HP Software Purchasing Problem.

Want to reach out and check if you received your Software v5 yet?

I work for HP but do not speak for HP
Tutor
Posts: 6
Member Since: ‎03-15-2017
Message 5 of 7 (1,235 Views)

Re: HP Software Purchasing Problem.

Thanks for the concern.

 

I still have not heard a word about what is happening with my purchase.

I  asked my resseller to try to get me a temporary liscence from HP but no reply.

 

Pretty unacceptable really.

Teacher
Posts: 57
Member Since: ‎04-18-2012
Message 6 of 7 (1,163 Views)

Re: HP Software Purchasing Problem.

I just got news that the SW has been shipped to your country.  Hope that you will receive soon.

 

Otherwise, please let me know.

I work for HP but do not speak for HP
Tutor
Posts: 6
Member Since: ‎03-15-2017
Message 7 of 7 (1,146 Views)

Re: HP Software Purchasing Problem.

Great News!. I appreciate  your concern and assistance.

Thank you for keeping me informed.

 

Best Regards,

Greg

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation