Bad image error on new laptop purchased December 2024

[MomLovesDragons]

HPSEU.UI.WPF.EXE BAD IMAGE 

this error has come up recently HELP

[Hawks_Eye]

Hi @MomLovesDragons,

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

Apologies for the inconvenience caused. 
 

Run the hardware diagnostics to check if the hardware has no issues.

Please follow these steps:

1) Shutdown your PC completely, as soon as you Turn on the computer repeatedly press the Esc key to enter the Startup Menu.

2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu.

3) On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4) Click Extensive Test.

5) Click Run once to initiate the test.

Note: It will take few hours to complete the test.

Note down any failure code.

If the test passes, In this case, we have to reload the Windows from the scratch.

First, we need to download the Windows image onto a 32GB or 64GB USB flash drive (Flash drive only, memory cards, USB hard drives are not supported, It has to be 32GB or 64B only)

You can download the Windows image thru 'HP Cloud Recovery App' which can be downloaded from the Windows store.

Refer to the Step:2 on the link below:

And follow Step:4 to reload the Windows from the newly created USB recovery media.

https://support.hp.com/us-en/document/ish_9223491-9126662-16

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Take care, and have an amazing day! 

Regards, 

Vince_0406