Battery Check Failed

[sekz]

A pop-up appeared on my HP Spectre stating that I need to check the battery. I ran the check using HP Hardware Diagnostics Windows 3.1.0.0, and it states FAILED without providing any additional information. For the action needed, it says to click Additional Resources, which I did, but it takes me back to an HP page without specific information about the battery-failed check. I searched the page and couldn't find anything. The battery model is CP03060XL - Primary.

What do I need to do? Are there additional tests to determine the issue (s)? Should I take the laptop to an authorized HP location? Does the battery need to be replaced?

Thank you in advance for your responses.

[sekz]

Additional information:

I ran the battery check using HP Support Assistant, and it says......

Charged (100%)

Primary Battery: Normal

The Battery Status is an indicator of how well the multiple cells for the battery are charging and discharging.     A Normal Status indicates the battery is functioning correctly.

For the detailed information, it says:

• Warranty Type: 3

• Cycle count: 597 / 1000
• Manufacturer: 333-42-0D-A
• Temperature: 31 °C
• Current: 0 mA

• Terminal Voltage: 12921 mV
• Design Voltage: 11550 mV
• AC Power: Yes
• CT Number: 6GMQDN1GW979PQ
• Design Capacity: 61 WHr
• Full Charge Capacity: 37 WHr (60%)
• Remaining Capacity: 37 WHr

[Jerry_57]

Hi @sekz,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand you are facing an issue with the battery.

You have shared the test result, which is showing passed.

We request that you share the serial number of your laptop in a private message.

Here is the link to find the product serial number: - Click here
 

Find product and serial numbers for HP PCs, printers, and accessories | undefined

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

Jerry_57

HP Support

[sekz]

Here is the information for the new test run today 4/24/26

Battery Check

Test Version:2.5.35.0

Test ID:c0a6495e-dec9-49eb-a3c1-2cd934447d56

Instance:CP03060XL - Primary

Start Time:4/24/2026 13:33

Execution Duration:00:00:15.8081686

Result:FAILED

Error Code:1

[Jerry_57]

Thank you for your response.

The Failure id like: xxxxxx-xxxxxx-xxxxxx-xxxxxx

 

[sekz]

I don’t see a failure id

where do I find it?

[Jerry_57]

Kindly share the test result image with us in a private message.

Please share the country/region.

To access your private messages, click the private message icon in the upper right corner of your HP Support Community profile, next to your profile, and send me a private message with the serial number, because we value your privacy.
 

Jerry_57

HP Support