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03-07-2025 12:52 PM - edited 03-07-2025 12:53 PM
You need to replace the disk drive.
If you have a mechanical drive, on occasion it can be scanned and repaired. The repair, if possible, would be done after the drive is replaced and possibly the repair may allow you to obtain important file that might be missing from your OneDrive cloud.
see if you have HP Factory cloud recovery. if you do then a new disk drive can be used and you can restore your system to original conditions.
HP is removing cloud recovery for system over 5 years old.
The actual wording is a limited time after the warranty expires
You may want to get a copy of the cloud recovery before it is too late.
Cloud recovery provides all the custom HP drivers.
Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/
Let me know what happens
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