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‎12-29-2025 09:33 AM

HP Recommended

My HP 17" Touch Laptop Ryzen 5 16GB 1TB SSD frame just broke this morning on the top right side of my camera. Can this be fixed? I have only had this laptop just over a year. I don't carry it around at all. It just stay in my office on my desk. This is a little upsetting that it is just barely over a year old. I have another HP laptop that I have had for 4 years and carry it around and it is still in great shape.

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‎12-29-2025 10:12 AM - edited ‎12-29-2025 10:13 AM

HP Recommended

Depending on the model, some hinge problem will be fixed by HP even if out of warranty.

 


Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center
Click here to read how to dispute a warranty.

It might be useful to lubricate the hinge as I suspect that caused the problem.
This discussion is about using a toothpick to lubricate a MacBook hinge.
Or just do a general search

Let me know what you find out.

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‎12-29-2025 10:48 AM

HP Recommended

Thanks for the reply.

It is not a broken hinge.

It is the frame that goes around my screen that is cracked and the top just right of my camera.

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