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‎09-16-2026 09:44 AM

HP Recommended
Product: HP OmniBook 5 14 inch Laptop Next Gen AI PC 14-he0000 (B7WE7AV)

Ac adapter test failed in virtual presence of your technician.

Now what is the current status for problem solving 

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‎09-16-2026 09:45 AM - last edited on ‎09-17-2026 10:45 AM by Moderator

HP Recommended

Case Number Edited– Created

 

 

Product Description:  HP OmniBook 5 14 inch Laptop Next Gen AI PC 14-he0000 (B7WE7AV)
Product Number: C08Q7PA
Serial Number:  Edited
Case Subject:  IND/HIN/BW/ HP OmniBook 5 14 inch Laptop Next Gen AI PC 14-he0000 (B7WE7AV)/BATTERY
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‎09-17-2026 11:56 AM

HP Recommended

Hi @Shubhambly,

 

Welcome to the HP support community.

 

Thank you for getting back to us. I see that an onsite service request has been raised, and the required part has already been shipped.
 

Please let us know once you have received the part. An onsite visit should be scheduled once the part has been delivered to you.

Raj_05
HP Support Community Moderator
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