Computer just all of a sudden says boot device not found

[BB7777]

Laptop says Boot device not found 

[Kuroi_Kenshi]

Hi @BB7777,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[BB7777]

It's an HP laptop that says boot device not found all of a sudden

[Kuroi_Kenshi]

Hi @BB7777,

Could you please share the exact model name of your HP laptop? You can usually find it on a label underneath the device or by checking your HP Support Assistant (if accessible). It’ll look something like HP Pavilion 15-eg2009ne or HP Envy x360 13-ay1035AU.

Some troubleshooting steps are model-specific, and performing the wrong ones could potentially cause more harm or even brick the device, so I want to make sure we get it exactly right before moving forward.

Looking forward to your reply so we can get your laptop back up and running!

Best regards,

[BB7777]

My HP is a , HQ-Tre, 71025

• Model RTL8821CE

[Kuroi_Kenshi]

Hi @BB7777,

Thank you for the response.

Try these steps:

Check Boot Order in BIOS Settings:

• Restart your laptop and press the appropriate key (usually F10, Esc, or F2) to enter the BIOS Setup Utility.
• Navigate to the "Boot" or "Boot Order" section.
• Ensure that the hard drive where your operating system is installed is at the top of the boot priority list.
• Save changes and exit the BIOS.

Run HP Hardware Diagnostics:

• Restart your laptop and press F2 or Esc immediately to enter the HP Hardware Diagnostics tool.
• Select the "System Diagnostics" option and run a quick or extensive hard drive test.
• Follow any instructions provided if an error is detected.

Check the Hard Drive Connection:

• If you're comfortable, shut down your laptop and disconnect any power source.
• Remove the back cover of your laptop and check if the hard drive is securely connected.
• Reconnect any loose cables and reassemble your laptop.

Perform a Hard Reset:

• Power off your laptop and disconnect the AC adapter.
• Remove the battery (if applicable).
• Press and hold the Power button for 15 seconds.
• Reconnect the AC adapter (and battery), then power on your laptop.

Use HP Recovery Tools:

• Restart your laptop and press F11 repeatedly to enter HP Recovery Manager.
• Follow the prompts to repair your system or perform a system restore to return to a previous state where it was functioning correctly.

Reinstall the Operating System:

• If your laptop continues to show the "Boot Device Not Found" error, you may need to reinstall the operating system using a recovery USB drive or installation media.
• Ensure you backup any important data before proceeding with this step.

I hope this helps.

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Best regards,