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‎11-20-2025 07:22 PM

HP Recommended
Product: HP OmniBook 7 Flip 16 inch 2-in-1 Laptop Next Gen AI PC 16-au0000 (AK4J6AV)
Operating System: Microsoft Windows 11

What does this message mean? I can't purchase a care pack for my new laptop? How can they not be able to identify the correct care pack for their own products?

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1 REPLY 1

‎11-24-2025 02:06 AM

HP Recommended

Hi @Longmoor 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

These requests are best addressed over the phone with our dedicated support team for your region. 

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

 

I am an HP Employee.
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