Dps self test

[Stankin-Lankin]

Test 1 passed and now test 2 stuck at 10. % how long should I wait

[Hawks_Eye]

Hi @Stankin-Lankin 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

If your HP diagnostic test is stuck at 10% during Test 2, it might indicate a hardware issue or a glitch in the testing process. 

Typically, these tests should progress steadily, but if it's been stuck for more than 30 minutes, here are some steps you can take:

1. Restart the Test

• Cancel the current test and restart it. Sometimes, a simple restart can resolve temporary glitches.

2. Perform a Hard Reset

• Turn off your computer and unplug it from the power source.
• Press and hold the power button for 15 seconds to discharge residual power.
• Plug it back in, turn it on, and try running the test again.

3. Run a Quick Test

• Instead of the extensive test, try running a quick test to check for any immediate issues. This can help identify if there's a specific component causing the delay.

4. Check for Hardware Issues

• If the test consistently gets stuck, it could indicate a potential hardware failure, such as with the hard drive or memory. You may need to contact HP Support for further diagnostics or repairs.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye