Error formatting external ssd disk hp P500 1TB

[Oriivsqz]

I have problems when i try to formatting my external ssd disk (P500) 1TB

when i formatted the disk and then unplugged it and plugged again the information is back i can't use it 

i try with linux SO and Windows SO and problem is still present, what can i do? cause i think it have phisycal damage cause nothing happen 

My pc reconigze the disk and i can view information contained but i can´t delete it or formatting to save other things

[Garp_senchau]

@Oriivsqz, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Connections:

Try a different USB cable and port.

Test the SSD on another computer to see if the problem persists.

Check for Errors:

Open Command Prompt (admin) and type: chkdsk X: /f (Replace X: with your SSD letter).

If it fails, the drive may be physically damaged.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Oriivsqz]

Hi thanks for your response, sorry i'm late with answers

I had tryed with differents ports and cable before and other pc, laptops too and problem is still present

This is the log that i received when use the cmd promt  chkdsk X: /f

C:\Windows\system32>chkdsk 😧 /f /r
The type of the file system is exFAT.
Volume Serial Number is DA22-8A96
Windows is verifying files and folders...
Volume label is HP Orii.
Cleaning up minor inconsistencies on the drive.
Corruption was found while examining files in directory \W11_img\ (6).
An error occurred while examining files and directories.
An error occurred while examining files and directories.
Corruption was found while examining files and directories.
Corruption was found while examining the volume bitmap.
Windows is verifying file allocations...
The disk does not have enough space to replace bad clusters
detected in file \don_v3.adi of name 1993596.
Corruption was found while examining files in directory \ (13).
An error occurred while recovering lost files.

Then the USB suddenly got's unplugged

[Garp_senchau]

Hi @Oriivsqz, This needs one-on-one interaction. 

Hence, I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

Regards,