Excellent HP Service Poor Delivery Service

[Meadowside02]

HP Sales line are extremely helpful and effective.  However delivery of my order was via Parcel Force.  I have experienced bad delivery issues with Parcel Force before and on this occasion they did the same thing again... They say I am out when in fact I was in !!  They have failed to locate my house and then drive away only to lie about not being able to make the delivery.  They have a disgraceful attitude compared to all other couriers.  Please use DPD or similar who always deliver on time.  I have still not received the computer !! 

[Garp_senchau · Accepted solution]

@Meadowside02, Welcome to HP Support Community,

Thank you for posting your query.

Thank you for your feedback, and I’m really sorry to hear about the trouble you've experienced with the delivery of your order.

We truly appreciate your kind words about our Sales team, and we’re committed to ensuring that the entire experience — including delivery — meets the same high standard.

To assist you further and escalate this with the appropriate teams, could you please send us your case ID or order number via private message? Once we have that information, we’ll be able to look into this more closely and help resolve the issue as quickly as possible.

I hope this helps.

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Meadowside02]

Parcelforce continue to be useless.  They have now had 3 opportunities to deliver the HP computer and failed on each occasion.  HP cannot afford to deal with Parcelforce and be let down in this way.  A very irritated customer results from Parcelforce's incompetence. Time to cancel the order purely because of the chosen courier.

[Garp_senchau]

Hi @Meadowside02, 

Thank you for your thoughtful response and for continuing to share your feedback. I truly appreciate your trust in the HP brand and your patience as we work through this issue.

To help us escalate this matter and ensure a thorough review, could you please provide the following details:

First Name: 

Last Name: 

Serial Number: 

Case ID:

Product ID: 

Contact number: 

Full Address: 

Country: 

Pincode: 

Email: 

Best Time to reach:  

I hope this helps.

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Meadowside02]

Hiya, I gave the info I had in last message to you this morning.  I am on holiday now and the files are back at my home.

Regards

Martin Emm 

[Garp_senchau]

Hey @Meadowside02,

Thank you for your response

Unfortunately, the Case ID you provided appears to be incorrect, as I was unable to find any information associated with it. Could you please share the serial number of the unit via private message?

I hope this helps.

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Meadowside02]

Hiya, The case ref was Edited. It was purely the use of Parcel Force to deliver the item that was the problem. The order was cancelled and a refund has been received.  A new order was raised and the fantastic sales team responded to the previous delivery problems incurred and the new order was despatched by DPD and arrived next day.  

Regards,

Martin.

[Garp_senchau]

Hey @Meadowside02,

Thank you for your response

Thank you for the update! I’m really glad to hear that everything has been sorted out and that you’ve received your refund. It’s great to know the new order arrived swiftly with DPD as well. If you have any more questions or need further assistance, don’t hesitate to reach out.

Regards,