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‎04-21-2025 01:58 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi I cannot use facial recognition on my laptop, also the camera does not work in other apps I have tried for several days to find drivers for the built in camera for my HP Envy. Very frustrating can anyone help as I need the use of the camera for zoom meetings etc. When I go into device manager the only driver I see is USB cam I have checked everything even the key on the on the keyboard, the biometrics has a driver installed

3 REPLIES 3

‎04-21-2025 02:37 AM

HP Recommended

@TerryYoung 

 

What is your machine ? You need a machine with IR/3D camera to be to use Windows Hello (Face Recognition). Does your machine have IR/3D camera ?

 

Regards.

BH
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‎04-21-2025 03:06 AM

HP Recommended

It’s a HP Envy laptop17 -cr0xxx  it has intel iris x  12 gen inter core tm i7-1260p running windows 11version 24H2 it has worked before but has not worked for a while only realised when I needed online meeting on boot up I have to put my pin it as the camera is not working and it states could not turn on camera please sign in with pin 

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‎04-21-2025 07:50 AM

HP Recommended

@banhien 

I have tried everything I can possibly do without a complete roll back 

TerryYoung_0-1745243349339.jpeg

 

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