Factory reset HP desktop with out pin to get into it

[LKPL]

I forgot the pin to get into my desktop cannot use Microsoft email that is connected to the computer so how can i get into it??

[Kuroi_Kenshi]

Hi @LKPL,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your desktop!

We're thrilled to have the opportunity to assist you and provide a solution.

If you've forgotten the PIN for your HP All-in-One Desktop PC and cannot use the Microsoft email account connected to it, here are a few steps you can take to regain access:

Reset PIN Using Microsoft Account

• Make sure your PC is connected to the internet because you will need to reset your PIN through Microsoft.

Reset PIN via Microsoft Account:

• Click on the "I forgot my PIN" link on the sign-in screen.
• Follow the prompts to verify your identity. This may involve receiving a code via your Microsoft account’s connected email or phone number.
• Once verified, you can set a new PIN.

Use Password Instead of PIN

If you remember your Microsoft account password, you can use that to sign in:

1. Switch to Password:
   • On the sign-in screen, click on "Sign-in options."
   • Select the key icon to enter your Microsoft account password.

Use Local Account

If your PC has a local user account (not connected to a Microsoft account), you can reset the password using the following steps:

Access Advanced Boot Options:

• Press and hold the Shift key while selecting Restart from the power options on the sign-in screen. This will restart your computer in the Windows Recovery Environment.

Navigate to Troubleshoot:

• In the Windows Recovery Environment, select Troubleshoot > Reset this PC > Keep my files.

Reset Password:

• Follow the on-screen instructions to reset your password.

Factory Reset (if necessary)

If none of the above methods work, you may need to perform a factory reset. Note: This will erase all data on the device, so use this as a last resort.

1. Perform Factory Reset:
   • Access the Windows Recovery Environment by holding the Shift key and selecting Restart from the sign-in screen.
   • Navigate to Troubleshoot > Reset this PC > Remove everything.
   • Follow the on-screen instructions to complete the factory reset.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,