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Featured blog article:

‎11-06-2026 09:44 AM

HP Recommended
Product: HP Stream - 11-y010wm
Operating System: Microsoft Windows 10 (32-bit)

I would like help factory resetting a computer but everything I've tried isn't working

 

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1 REPLY 1

‎11-06-2026 07:02 PM

HP Recommended

Hi @43Sherwood,

On the Stream 11 (Windows 10, small storage), the reset often fails from lack of free space.

Option 1 – Reset from Settings

  1. Free space first: delete large files and run Disk Cleanup (Start > Disk Cleanup > Clean up system files).
  2. Settings > Update & Security > Recovery > Reset this PC > Get started > Remove everything > choose Cloud download (needs internet) or Local reinstall.

Option 2 – Reset from the recovery menu

  1. Turn on the computer and press F11 repeatedly (or hold Shift and click Restart at the sign-in screen).
  2. Troubleshoot > Reset this PC > Remove everything.

Back up any files first. If it shows an error, tell me the exact message.

I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
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