Fan noise problem

[Deep_World]

Hi   @aminemohdz19,
 

Thanks for reaching out!

 I understand your concern, especially since you have already performed extensive troubleshooting, including updating Windows, installing the latest AMD and HP graphics drivers, updating the BIOS, checking background applications, adjusting power settings, and disabling the "Fan Always On" option in BIOS. I see that the fan continues to run loudly despite CPU temperatures remaining around 48°C to 60°C and the system not being under heavy load.

After reviewing the screenshots you shared, I can see that there are numerous background processes running, but the overall CPU utilization appears relatively low. Additionally, the storage device being identified as "HDD" instead of "NVMe SSD" in Task Manager after a Windows update may indicate a Windows reporting issue or a storage controller configuration change.

In the meantime, kindly try the following step and confirm :

1. Run HP PC Hardware Diagnostics UEFI and perform the Fan Test and System Extensive Test.

Regarding HP Power Manager and HP Command Center, these applications are not supported on all consumer notebook models. HP Power Manager is generally intended for specific commercial/business platforms, and HP Command Center is supported on certain HP consumer devices. As a result, they may not install or function on the HP 17-cp0308nf.

If the fan remains extremely loud even when temperatures stay below 50°C and no hardware issues are detected during diagnostics, we would like to review the diagnostic results before determining whether the behaviour is normal for this model or if additional inspection is required.

Kindly share the requested diagnostic results, and we'll be happy to assist you further.

I hope this helps. 

[aminemohdz19]

I have completed both the Fan Test and the System Extensive Test using HP PC Hardware Diagnostics UEFI

Both tests passed successfully, and no errors or failure IDs were reported. Everything appears to be normal according to the diagnostics

I also ran the Fan Test at maximum speed During the test, the fan spun at its highest RPM and became extremely loud, almost like the sound of an airplane taking off

However, the issue remains the same. The fan is still noticeably loud even when the CPU temperature is around 48–50°C and the system is idle or under very light load.

Could you please advise on the next step? Is this normal behavior for the HP 17-cp0308nf, or could there be a BIOS or fan curve issue?

Would it be possible for HP to release a future BIOS update that provides a quieter fan profile or improves the fan curve? The current fan noise is quite disturbing during normal use even though the temperatures remain relatively low

[Deep_World]

Hi @aminemohdz19 
 

Thanks for your response and Thank you for taking the time to run both the Fan Test and the System Extensive Test through HP PC Hardware Diagnostics UEFI, and for sharing the detailed results. I appreciate the thorough troubleshooting you have already completed.

It's good to hear that both diagnostics passed successfully with no errors or failure IDs reported, which indicates that the fan hardware and other tested system components are functioning as expected.

However, I understand your concern regarding the fan noise. If the fan remains noticeably loud while the system is idle or under very light workloads and the CPU temperature is only around 48-50°C, the behavior may not be consistent with what you would typically expect during normal operation. 

Since the hardware diagnostics have passed and the issue persists, I recommend that you contact an authorized HP Service Center for a more in-depth hardware and thermal evaluation. They can inspect the device, verify whether the fan behaviour is operating within specifications, and determine if any service actions are required. To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Regards,

Deep_World
 

[aminemohdz19 · Accepted solution]

Since the hardware diagnostics passed and the issue appears to be related to the fan behavior, could HP engineering review whether this model's BIOS fan curve is too aggressive? If many users experience the same issue, would HP consider releasing a BIOS update with a quieter fan profile?