Final Escalation – Formal Refund Request for HP Envy x360 and Warranty | Case ID: 5144365110 Dear H

[Shoeibb0808]

Final Escalation – Formal Refund Request for HP Envy x360 and Warranty | Case ID: 5144365110

Dear HP Support / TVS Electronics Team,

I am writing this to formally escalate and demand a complete refund for my HP Envy x360 15.6-inch 2-in-1 Laptop (Serial Number: CND3221CB2) and the warranty coverage I purchased, due to repeated service failures, false commitments, and gross negligence in addressing a simple support issue that has now dragged on for nearly a month.

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🧾 Purchase & Warranty Details:

• Product: HP Envy x360 15.6-inch 2-in-1 Laptop

• Purchased via: Bajaj Finance

  • Down payment: ₹28,935

  • Loan amount: ₹85,300

• Extended Warranty/Support: Purchased additionally

• Documents Submitted: Invoice, Repayment Schedule, Statement of Account, Charge Slip, and No-Dues Certificate (attached in previous communications)

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📅 Service Timeline & Negligence:

1. 14th June – Case ID 5144365110 was raised for issues related to battery and charging cord.

   • I was informed that a technician would inspect the power cord and that the battery part had been ordered.

2. 23rd June – Technician (likely Shahid, Contact: 8801172171) called, promised a visit by EOD, requested my location — never showed up.

3. 4th July – I called HP again to report the no-show and insisted:

   • The power cord issue be formally added to the case.

   • That a technician should come equipped with the part to resolve both issues in a single visit.

   • I am not sure if this was even documented, as there was no follow-up.

4. 9th July – Called support again, asked to speak with a supervisor, was told none were available.

   • I was falsely assured that a technician visit was scheduled for 9:00 PM that evening — nothing happened.

5. 10th July – Finally managed to speak with a supervisor after escalating multiple times.

6. Daily Follow-ups – I have followed up on:
   18, 20, 24, 30 June, and 7, 8, 9, 10 July, without any successful resolution.

7. Email Updates from TVS Electronics – Every response from hpsupport.slc@tvs-e.in simply repeats that the spare part is ordered and being coordinated with logistics — no accountability, no timeline, no technician visit.

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📉 Complete Breakdown in Support:

• False promises, delayed action, and poor coordination.

• No technician visit to date.

• Escalation Matrix contacts are unreachable — all shared phone numbers and emails lead nowhere.

• Zero ownership or timeline commitment from HP or TVS-E despite repeated outreach.

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📣 What I Am Demanding:

Given this continued neglect, I now formally demand:

1. A complete refund of the laptop purchase made via Bajaj Finance.

2. A full refund of the warranty charges paid, as HP has failed to honor its obligations under warranty.

3. A final acknowledgment email with the next course of action, an exact resolution timeline, and contact information of a single, reachable point of contact (POC) who will provide daily updates via phone.

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🚨 Final Notice Before Legal Action:

If I do not receive a satisfactory response within the next 48 hours, I will escalate this through:

• Consumer Court (National Consumer Disputes Redressal Commission)

• Ministry of Consumer Affairs (Jago Grahak Jago)

• Social media escalation tagging HP India and global support

• Formal legal notice for breach of service, harassment, and mental agony

I trusted HP as a reputed brand, but the way this issue has been handled reflects a complete failure of service ethics and customer care.

[Dragon-Fur]

@Shoeibb0808 

Welcome to the HP Community --

None of what you demand can be addressed here in the HP Community.

We cannot make use of private information posted in our public website -

Others, who are not HP and perhaps not so nice, might try to do so.

Be wary of making visible more than is safe.

What can we do?

I've forwarded your concerns to our Moderators for review and next actions.

================================================

Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

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Important

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Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

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Your computer is not full of bugs and you do not need to pay a fee for driver support.

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Scroll to the bottom of the store website and click the Flag to change regions.

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Do not be a victim.

Stay vigilant.

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