GPU issue

[BlackRock1]

I am experiencing GPU issues. My laptop is HP Pavilion dv0054tu and after a minute or two my screen goes black though it works fine in Safe Mode.

[VikramTheGreat]

Hi @BlackRock1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Your HP Pavilion dv0054tu shutting off after a minute in normal mode, but working fine in Safe Mode, strongly points to a GPU (graphics) normalization issue, likely caused by driver corruption or failing hardware.

How to Fix It

1. Boot into Safe Mode

Since it works there, this confirms it's driver or software related. Let’s proceed from Safe Mode.

2. Use Event Viewer for Clues

1. Press Win + X → Event Viewer
2. Expand Windows Logs → System
3. Look for errors around the time the screen blacks out, especially mentioning nvlddmkm.sys (Nvidia) or amdkmdag.sys/atikmdag.sys (AMD).

These will confirm whether the failure is driver-related.

3. Reinstall GPU Drivers Cleanly

1. In Safe Mode, open Device Manager → Display Adapters
2. Right-click GPU → choose Uninstall device, check “Delete driver software”
3. Reboot into normal mode, and Windows will reinstall the generic driver
4. Download the latest GPU driver from the HP Support site or your GPU vendor:
   • For Nvidia: go to [Nvidia Driver Downloads]
   • For AMD: go to [AMD Radeon Drivers]
5. Install the latest driver on your main mode.

If issues started after a recent driver update, consider rolling back or using the vendor’s “clean install” option.

4. Update BIOS

GPU issues on HP often improve with newer BIOS. Go to HP’s support page for your exact model and check if there's a BIOS update newer than f18. Download and run the BIOS update utility to flash it; this can resolve hardware compatibility issues.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat