HP LAPTOP NOT TURNING ON -FREEZING

[DeeJ9]

Laptop freezing when turning on.

[Hawks_Eye]

Hi @DeeJ9,

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Please try the steps below:

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Perform a power reset (or hard reset) of your notebook to clear information from the computer memory without erasing personal data.

Turn off the computer.

Disconnect the AC adapter.

Remove any discs from the disc drive.

Remove memory cards from the card reader slot.

Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.

Reconnect the AC adapter, and then turn on the computer.

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The BIOS can be corrupted during normal operation from a failed BIOS upgrade, or damage from a virus. Recover the BIOS using a key press combination.

Turn off the computer. Press and hold the Windows + b keys, and continue to press those keys while you press and hold the power button for 2 to 3 seconds. Release the power button, but continue pressing the Windows + b keys.

The power light remains on, and the screen remains blank for about 40 seconds before anything is displayed. You might hear a series of beeps (usually 8 beeps). Eventually, an HP BIOS Update screen is displayed and the BIOS update begins automatically.   

NOTE: If the HP BIOS Update screen is not displayed, press and release the power button, and then immediately press the Windows + b keys at the same time, repeatedly, until the computer beeps or opens the HP BIOS Update screen.

After the BIOS is recovered, a Continue Startup button is displayed and a timer counts down. Click the Continue Startup button to restart the computer immediately, or wait for the computer to restart automatically when the timer reaches zero.

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Take care, and have an amazing day! 

Regards, 

Hawks_Eye