HP Laptop Repair Delay

[henriquerr_003]

I have sent my laptop to be repaired by HP one month ago as part of the warranty. The initial date for the laptop to be returned to me was 22nd of April.
However since then, they are just waiting for a missing part. This was a new laptop that I bought for university, without which I am having problems in studying and doing university work.
They claim that they cannot do anything except waiting, however I have already waited for more than 1 month.
I also asked to make a complaint to HP, and they told me someone would contact me in 24-48h so that I could submit the complaint. I was not contacted and can't find any other way to file the complaint.

What can I do? I've asked for the laptop to be replaced for a new one or for a temporary replacement while they wait for the missing components to repair my laptop, however they seem to not make any effort to find a solution. They just keep telling me to wait.

[Garp_senchau]

@henriquerr_003, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Could you please confirm the location where the unit was sent for repair? Additionally, let me know if it was submitted to an HP-authorized service center.

If it was sent to an authorized HP service center near you, kindly provide the case ID or reference number that was given to you by the HP support agent regarding this repair. This information will help me assist you more effectively.

Kindly share these details via private message

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,

[henriquerr_003]

I had already contacted the HP support with those data after which no help was provided. This is why I ended up resorting to his other option (Forum)