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‎03-13-2025 10:06 AM

HP Recommended
Operating System: Microsoft Windows 11

I have a new HP ZBook Firefly 16 inch G11. I installed HP Support Assistant and it shows a number of available updates. For some, such as for an “ Intel Innovation Platform Framework”, after the process goes along I’m asked if the installation was successful.

 

How would I know?

 

If I click “I don’t know” the next messages says the update failed. I assume it failed because I clicked “I don’t know” since it would be illogical otherwise (just show me that it failed; you don’t have to ask me if it failed if you already know, now do you?)

 

Anyone know what to do?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-13-2025 10:12 AM

HP Recommended

Hi @GeoInCT 

 

Use HPIA is the best way to upgrade business laptops

 

HP Image Assistant | HP Client Management Solutions

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.

View solution in original post

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3 REPLIES 3

‎03-13-2025 10:12 AM

HP Recommended

Hi @GeoInCT 

 

Use HPIA is the best way to upgrade business laptops

 

HP Image Assistant | HP Client Management Solutions

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
1 person found this reply helpful
Was this reply helpful? Yes No

‎03-15-2025 04:51 AM

HP Recommended

Thanks, I'll try HPIA 

1 person found this reply helpful
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‎03-17-2025 09:17 AM

HP Recommended

You're welcome, happy to help

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No
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