HP Support assistant > Missing Device specs

[AStA4]

I recently downloaded a new version of the HP Support App. to my HP Spectre.  It works fine EXCEPT it does not provide device specs.  I chose the device specs option and a windows with a continuous circle appears.  It continues with the circle.  I 've let it run for prolonged periods.  I top it and try again.  I've rebooted but the results is always the same.

What should I do to rectify this problem.

Thanks

[Dragon-Fur]

@AStA4 

Welcome to the HP Community --

There are 52 model series listed as "HP Spectre"

Most / All of these might be older models.

Perhaps the HPSA cannot find the information you seek.

?

Regardless, there are other methods to see the devices on your system.

The following are standard - no third party software used -

============================

Method - Use Device Manager to examine Devices 

Device Manager is available in the Control Panel and in Computer Management

Examples

Control Panel or Computer Management access to Device Manager

Right-Click Windows Start in Taskbar > Computer Management > System Tools > Device Manager

Right-Column > More Actions > View >  Select View by action types

OR

Control Panel > icon view > Device Manager > Tab View > Select View by action types:

Select Show hidden devices

AND

Select one of:

  Devices by type

  Devices by container

  Devices by Driver

  Drivers by type

  →  → Drivers by device

  Resources by type

  Resources by connection

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Method – Use PartSurfer to check the parts / components in your computer

In general, you can retrieve the device specs -- a list of the components that came installed in your computer -- using Part Surfer.

Use the product's serial number to see a list specific to your machine.

Start

PartSurfer might be able to tell you exactly which parts came with your computer.

• For best results, use the Serial Number for your search
• -- Reminder --  Do NOT post private information (including serial number) in the HP Community

 Open PartSurfer

• Select your Country
• Search for your computer / printer / device >> See HINT
• Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

• Select your region / country - PartSurfer must know your general location
• Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

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Message Content References

-- Take advantage of the extensive HP Video collection --

                          ↓↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

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HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Security & Viruses, Software & Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

 HP Product Home

 Enter the device type and model name of your HP product

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"