HP Warranty Check Showing Wrong Device & Says Warranty Expired

[CincyGuy2024]

I purchased a new HP OmniBook Ultra Flip 14 inch 2-in-1 on 10/29/24, including an "HP 3 Year Pickup and Return with Accidental Damage Protection for Consumer Notebooks" warranty.

Going through the final setup of the notebook, I opened the HP Support Assistant program on the notebook. It shows the correct notebook product name and serial number that is on the bottom of the device. When I click on the warranty section of the app, it says "status pending". I found my way to the Check Your Warranty section of the HP website (link) and when I enter the serial number it shows the device as follows: HP Stream Notebook - 11-d010wm (ENERGY STAR) and the states it is out of warranty.

How do I get this information fixed?? I would rather get this information corrected now, as opposed to when I have a major issue with the notebook and need to submit a claim. This is not a good start to my first HP device in many years.

[Rachel571]

Hi @CincyGuy2024,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Please check this document and follow the steps to raise the warranty dispute:

https://support.hp.com/hk-en/document/ish_2534210-1364541-16

Also please refer to the below link to check the warranty status.

https://support.hp.com/in-en/check-warranty

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[CincyGuy2024]

I explained what the warranty check shows, which is not the device I purchased. 

I submitted the warranty dispute form. 

I also spent 2 hours on the phone with 3 different people trying to get this resolved. The Care Pack apparently needs to be registered as a Business Care Pack (instead of regular consumer Care Pack), because I purchased this with a company credit card for work. Business Care Pack registration was emailed with the order receipt and relevant information, but I have not yet received any response acknowledging the email. I also called the Business Care Pack number I was given, but it kept ringing so I hund up after sitting through 50+ unanswered rings.

So far, this has been an absolutely horrible experience. 

[Irwin6]

Hi @CincyGuy2024,

I am sorry for the inconvenience and the trouble you are going through to get the warranty updated or find the correct warranty for your HP device.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact serial number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Please help me with the care pack number as well.

Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[CincyGuy2024]

I finally received an email confirming I have a warranty. They transferred it to some equivalent warranty that can actually be sold with that notebook. It was still a user-unfriendly process that took up far too much of my time, but at least it is now (hopefully) fixed.

[Irwin6]

Hi @CincyGuy2024,

That's great! Happy to hear that it is all sorted now. I appreciate your efforts in contacting HP community support and If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support