HP cloud xrecovery tool

[Uese]

Hello

Just installed HP Recovey tool and opened with admin rights. Then started to download system image on UBS stick - but that does not work??!! Mybe you could help

Thanks in advance

[Jerry_57]

Hi @Uese,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If you are having trouble downloading the system image to a USB stick using the HP Cloud Recovery Tool, here are some possible troubleshooting steps you can follow:

 

Check USB Compatibility:
 

• Make sure the USB stick is formatted correctly. It should be FAT32 or NTFS format.
• Ensure that the USB stick has enough storage space to accommodate the system image.

Use Compatible USB Ports:
 

• Connect the USB stick to a USB port directly on the computer instead of a USB hub, as hubs can sometimes cause issues.
• If possible, try using a different USB port on your computer.

Internet Connection:
 

• Verify that you have a stable and sufficient internet connection while downloading the system image.

Admin Rights:
 

• Run the HP Cloud Recovery Tool with administrative rights. Right-click on the application and select "Run as administrator."

Disable Security Software:
 

• Sometimes security software like antivirus or firewall can interfere with the download process. Try temporarily disabling these applications to see if the issue persists.

Check for Errors:
 

• If there are any error messages, note them down, as they can provide specific information about the issue.

Update Software:
 

• Ensure that you have the latest version of the HP Cloud Recovery Tool. Check for updates and install them if available.
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support