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‎08-25-2025 03:13 PM

HP Recommended

HP Support Assistant is showing my Laptop as being 

HP Envy x360 Laptop 14 inch 2-in-1 PC1616. Whereas my Laptop should be the HP Envy x360 Laptop 16 inch 2-in-1 PC16.

I have tried uninstalling and downloading the latest version of HP Support Assistant. On running HP SA for the 1st time it showed my laptop as the 16 inch however when I ran the HP SA again it reverts back to showing the 14 inch 

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1 REPLY 1

‎08-27-2025 08:46 AM

HP Recommended

@Savorico, Welcome to the HP Support Community! We're stoked to have you on board!

 

To help us get started on resolving your issue, could you please share the HP unit's serial number via private message!

 

Need help finding your product number? No worries! Check out this handy guide:

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

 

We're looking forward to helping you get back up and running!

 

Best regards,

Garp_Senchau
I am an HP Employee

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