HP updates are not processed.

[GielBeks]

HP updates are not processed but offered constant. 

[Hawks_Eye]

Hi @GielBeks 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your device? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[GielBeks]

Productnummer: 544Z7EA#ABH

Serienummer: 4CE213C13B

[Hawks_Eye]

Thanks for sharing your model—HP Pavilion TP01-2271nd (544Z7EA). 

If HP Support Assistant or Windows Update keeps offering the same updates repeatedly without actually applying them, you're likely dealing with a driver version mismatch, update cache corruption, or BIOS validation issue. 

Here's a structured fix:

Step 1: Clear HP Update Cache

1. Uninstall HP Support Assistant via Control Panel
2. Delete the folder C:\SWSetup (this stores old HP update packages)
3. Restart your PC

Step 2: Reset Windows Update Components

Open Command Prompt as Administrator and run these commands one by one:

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

Then restart your system and check for updates again.

Step 3: Manually Install Drivers and BIOS

Instead of relying on HP Support Assistant:

• Visit the official HP driver page for TP01-2271nd
• Download and install:
  • Chipset drivers
  • Graphics drivers
  • BIOS update (check your current version via msinfo32)
• Reboot after each install

If the BIOS update fails or loops, verify Secure Boot and BitLocker are disabled before retrying.

Step 4: Use Windows Installation Assistant (if OS updates fail)

If Windows 11 updates are also stuck:

• Go to Microsoft’s Windows 11 download page
• Use the Installation Assistant to manually apply the latest feature update (e.g., 24H2)

Let me know if you want help verifying your BIOS version or checking driver logs—I can walk you through it. 

This kind of persistent update loop is solvable, and you’re already ahead by identifying the pattern.

Regards,

Hawks_Eye

[GielBeks]

Step 2 gives problems. The system replies with error code 5. If I look to the processes these processes are not running.

[Hawks_Eye]

We sincerely thank you for your patience and co-operation during this troubleshooting process.

If after following these steps you still face issues, consider reaching out to our customer support over the phone for further assistance. 

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye

[GielBeks]

Help. I need help by solving my problem but it is not possible to contact your helpdesl.