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‎01-05-2025 03:12 PM

HP Recommended

My PC has a message " hard disk error" run hard disk diagnostics. I ran it and everything was okay. I can't get to windows

 

1 REPLY 1

‎01-05-2025 05:53 PM

HP Recommended

Hi MartyM6260

 

Please try reload default BIOS Setup settings:

 

Refer to the specific HP document for your product and then follow the steps in the section of Reload default BIOS Setup settings.

After reloading the default BIOS setup, run the hard drive diagnostic test again. If the error Not INSTALLED displays again, contact HP Customer Support.

 

I hope the above is helpful

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