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- Hinge and screen surround issue

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06-10-2025 05:32 AM
Has anyone else had an issue with HP Pavilion 15 Laptop - randomly the hinge is malfunctioning and the screen surround is separating from the screen. No one has dropped the device. It barely leaves the desk and is not used outside the home. I'm really fed up with HP as the warranty only expired in March this year. It's just over two years old. I thought it would be a similar spec to my previous HP laptop. Sadly not. Would be useful to know if anyone else has a similar issue with this product.
06-11-2025 09:28 AM
Hi @KT2_-,
Welcome to the HP Support Community!
We're here to help you tackle that hardware failure! Don't worry, we've got your back!
To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.
To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.
You can use this link as well:
Private Messages - HP Support Community
We're looking forward to helping you resolve this issue!
Stay tuned, and thanks for your patience!
Best regards,
Kuroi_Kenshi
I am an HP Employee