How do I delete my old account?

[CB236]

Hi there, how do I delete my old HP account, which uses a different email address? I am going round and round in circles here and can not figure out how to do this and there is no solution! I am based in the UK. thanks!

[Garp_senchau]

@CB236, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

To delete your old HP account, which uses a different email address, follow these steps:

Visit the HP Account Page: Go to the HP account website. You can visit www.hp.com and navigate to the account management section.

Sign in with the Old Email: Use the email address associated with the account you wish to delete. If you don't remember the password, you may need to reset it by clicking on "Forgot your password?" on the sign-in page.

Access Account Settings: Once signed in, navigate to the account settings section. This is typically accessible from a profile or settings menu.

Locate Account Deletion Options: Look for options related to account management or deletion. This might be labeled as "Delete Account," "Close Account," or something similar.

Follow Deletion Prompts: Follow any on-screen instructions to confirm the deletion of your account. Be prepared to verify this action, as account deletions are usually irreversible.

Also, you may refer to this guide: Create and manage an HP account or HP app account | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,

[CB236]

Hi Garp, thanks for getting back to me. I’m not receiving the password reset email, and have tried several times. Could you suggest another method please? 🙏 

[Garp_senchau]

Hey @CB236, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,

[CB236]

Thank you Garp. How do I contact phone/chat support please? I have tried searching but it is not clear from the website. Many thanks 🙏

[Garp_senchau]

Hi @CB236,

I understand that you're looking for phone/chat support, and I’ve shared the steps to connect with our phone support team via a private message. Please check your inbox for the detailed instructions.

Regards,