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‎05-08-2025 08:58 PM

HP Recommended

I need to enter my password to set up my printer. The keyboard allows me to capitalize but I have problem with lower key letters. There are 5 or 5 letters but when I tap it the wrong letter appears. Please help me

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1 REPLY 1

‎05-10-2025 09:25 AM

HP Recommended

Hi @MissJane2,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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