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OMEN by HP 16.1 inch Gaming Laptop PC 16-xd0000 (758R0AV)

 I have registered a case in hp for this hp but after 5 days it is still showing expiredScreenshot 2025-10-03 175417.png

2 REPLIES 2
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I notified a moderator of the warranty problem.

If you did not register your product with HP when you bought it then the warranty you are seeing is based on date of manufacture, not date of purchase. You can update the warranty status by contacting HP and providing a proof of purchase.

If you purchased a used or refurbished system you need to check with the vendor (which could be HP).

This link shows how to get warranty information.
Click here to read how to dispute a warranty.
Click here for: Rights in India.


To contact an agent:
your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.
You probably should register with HP's CarePack to obtain email and phone number support
How do I contact the Care Pack Registration team ?
Click here


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this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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Hi @Pratik_o5,

 

Welcome to the HP Support Community!

 

Thank you for reaching out about the warranty status on your new HP Omen. I understand how important it is to have the correct warranty reflected.

To get this corrected, I’ll need a few details from you:

 

Purchase Invoice – Please share a copy of the purchase invoice that clearly shows:

Date of purchase

Device serial number

Serial Number Label – A clear image of the serial number label that’s physically attached to your device (usually found on the bottom of the laptop or inside the battery compartment).

Case ID – If you’ve already registered a case with HP for this issue, please share the Case ID.

For your privacy and security, please share these details via private message only and not in the public thread.

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

 

Once I have these details, I can escalate this and help get your warranty updated accordingly.

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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