I have a hp victus 15 fa1064tx. The laptop in heating while charging even if it is shutdown.

[Sams1973]

I have a hp victus 15 fa1064tx. The laptop in heating while charging even if it is shutdown. It heats up at a specific location below the exhaust fans where the letter c and space bar are there on keyboard.

It only happens while charging is on. I checked a youtube video where the laptop is opened and i saw there was an wire that connects the charging port to the mother board. It heats up where that wire connects to the motherboard.

[Sneha_01]

Hi @Sams1973,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Victus 15 (FA1064TX) is experiencing overheating issues specifically when charging, even if the laptop is shut down. This can be concerning as it suggests that there might be an issue with the charging circuitry or internal components.

Here’s a detailed approach to address and potentially resolve the overheating issue:

1. Immediate Actions

**a. Unplug the Charger:

• Stop Charging: If the laptop is heating up while plugged in, unplugging it when not in use can help prevent further overheating.

**b. Check for External Factors:

• Cooling Environment: Ensure the laptop is used on a hard, flat surface to allow proper ventilation. Avoid using it on soft surfaces like beds or couches that can block air vents.

2. Inspect the Charging Components

**a. Inspect the Charger:

• Check Charger and Cable: Ensure that the charger and cable are not damaged. A faulty charger can sometimes cause excessive heat.

**b. Examine the Charging Port:

• Check for Debris or Damage: Inspect the charging port on the laptop for any signs of physical damage or debris that might affect the connection.

3. Internal Inspection and Cleaning

**a. Open the Laptop:

• Caution: If you're comfortable with handling laptop internals and your warranty permits it, you can open the laptop. Otherwise, consult a professional technician.
• Verify Components: Look for any obvious signs of damage or overheating around the charging port and the internal wiring.

**b. Clean the Internal Components:

• Dust and Debris: Dust buildup can cause overheating. Carefully clean the internal components, especially around the cooling fans and heatsinks.

4. Check for Firmware and Driver Updates

**a. Update BIOS and Drivers:

• BIOS Update: Visit the HP Support website and check if there are any BIOS updates available for your laptop model.
• Drivers: Ensure that all drivers, especially those related to power management and thermal control, are up to date.

5. Perform Thermal Management

**a. Inspect Thermal Paste:

• Thermal Paste Condition: Over time, thermal paste between the CPU/GPU and heatsinks can degrade. If you're comfortable doing so, inspect or replace the thermal paste.
• Professional Help: If unsure, consult a technician to handle thermal paste replacement and internal cleaning.

**b. Check Cooling System:

• Fan Functionality: Ensure that the cooling fans are functioning correctly and that the heatsinks are securely attached.

6. Monitor and Test

**a. Use Monitoring Software:

• Temperature Monitoring: Install temperature monitoring software like HWMonitor or Core Temp to track the temperatures of different components.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support