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- I'm trying to whitelist the HP Touchpoint Analytics servers

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05-20-2025 11:42 AM
I don't mind the HP Touchpoint Analytics program, but updates are being blocked by my firewall. I'm looking for the hostname(s) used to download TAinstaller.exe. I contacted HP support via chat, they said they couldn't help me and closed the case. I know the remote IPs:
108.139.47.55
108.139.47.60
108.139.47.19
But those are cloudfront IPs, and I was hoping for a more specific HP/bromium hostname
05-22-2025 05:46 AM
@SamNJanetEvenin, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your laptop!
We're thrilled to have the opportunity to assist you and provide a solution.
To help me look into this properly, could you please share the previous case ID(s) via private message?
Looking forward to your response so we can get this resolved.
Take care, and have an amazing day!
Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
ZOEY7886
I am an HP Employee