I wish to file a complaint

[Aureliogtz]

I wish to file a complaint to HP, where i can have a Phone number or email address?

[Kuroi_Kenshi]

Hi @Aureliogtz,

Welcome to the HP Support Community! 

I’ll be happy to assist you with your concern. Could you please share a brief description of the issue you’re facing along with the exact model name of your HP device? This will help us guide you to the right support channel and ensure your complaint is addressed quickly.

Looking forward to your reply so we can proceed.

Best regards,

[Aureliogtz]

Hello Kuroi

I purchase a laptop model HP 17.3 inch Laptop PC 17-c0000 (2W0J6AV) Serial number Edited,  I report a failure with this laptop on April 2025 and the box that was send by HP,  was send to the incorrect department, after searching for the BOX I send it to be repair the laptop stay with HP for 4 months and the laptop was return to me on August 6, 2025 and was not repair, I call last week to support line and open a case to explain the situation to a supervisor to provide the service and explain the case and they mention to me that receive a call from HP supervisor from customer support (no  call from HP).The tech also mention that  I call and place a note to return the laptop and no repair was require, that is a Lie, after one hour the tech told me that someone will call me and not one did. I am very mad of the service that HP provide to me because i did everything prior to the end of the warranty, all the cases that I report are on the history of the serial number provided. I am very disappointed of this service. call me 6196908286, I will wait for your response...

that had a extended warranty of 3 years and was ending on May 2025, I report the same that I report on 2024 you can see all the Kardex cases reported previously. but the main 

[Kuroi_Kenshi]

Hi @Aureliogtz,

Thank you for reaching out and sharing the details regarding your experience. I truly understand how frustrating this situation must be for you.

To investigate this matter further and escalate it appropriately, could you please share the case ID from your previous interaction with HP Support? For your privacy, kindly provide the case ID in a private message.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

Once we have this information, we’ll be able to review your case history and assist you better.

Best regards,