Issues loading windows and doing factory reset

[Rlemoine82]

When I turn my laptop on it won't load and if I try to factory reset using either f10 or f11 it won't factory reset running a blue screen error test on it now but any help would be great. 

[VikramTheGreat]

Hi @Rlemoine82,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds like your HP laptop is stuck in a serious boot failure state, and the fact that F10 (BIOS) and F11 (Recovery) options don’t allow a factory reset suggests the recovery partition or system files are corrupted. The blue screen error you mentioned (likely “Critical Process Died” or similar) confirms OS-level corruption.

Here’s what this means and what you can do:

Why This Happens

• Interrupted Windows update or rollback
• Corrupted boot files or recovery partition
• Hardware issues (less likely if diagnostics run)

Steps to Fix It

1. Try Startup Repair

• Power on → Press Esc repeatedly → F11 for Recovery.
• If you reach Advanced Options, choose: 
  • Troubleshoot → Advanced Options → Startup Repair.

2. Run System File Repair

• In Advanced Options → Command Prompt, run: sfc /scannow
                                   DISM /Online /Cleanup-Image /RestoreHealth

(If these fail, the OS image is too damaged.)

3. If Recovery Fails → Use USB Installation Media

Since factory reset isn’t working, the most reliable fix is to reinstall Windows using a bootable USB:

• On another PC: 
  • Download HP Media Creation Tool: 👉 HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support
  • Create a bootable USB (32GB+).
• Plug the USB into your HP laptop.
• Boot from USB: 
  • Power on → Press Esc → F9 → Select USB.
• Choose Repair your PC first.
• If repair fails, choose Install Windows: 
  • Select Keep personal files if possible.
  • If that fails, do a clean install.

4. Update BIOS (Optional but Recommended)

Download the latest BIOS for your HP model: 👉Official HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat