Issues with Memory Upgrade for Omen 40L

[johnnyutah1]

Hi-

I would like to add additional memory(ram) to my omen 40L model gt21-1304. It came with 2 sticks of 8gb(16gb total) kingston fury ddr5 ram with HP product # hp52u40s6ma. There are 2 additional ram slots so I wanted to add 2 stick of 8gb ram that is compatible with the factory ram, bringing the total to 32gb.

According to kingston customer support, the compatible ram to hp52u40s6ma is KF552C40BBAK2 so I ordered the 16gb kit(2 sticks of 😎 and attempted to install them in the empty slots. When doing so, I either get a blue screen and it continues to attempt to reboot without any success, or I get a black screen. Following the guides to allow the computer to train the memory, I've left it on the black screen for 15-20 minutes without anything happening, then power cycled and let it stay on the black screen for an additional 10 minutes. Still nothing happens and my only option is to manually power off the pc. Additionally, I've tried removing the factory ram and only installing the new KF552 ram and the system will still not boot.

A few questions...

Is the KF552 ram I ordered indeed the correct ram that should be compatible with this system? If so, any suggestions on what else I can do to get them to work?

If it's not compatible then what is the correct ram I need to order to work with my system?

Or lastly, is it impossible to add any ram that will be compatible with hp52u40s6ma and the only option is to remove it and add 2 sticks of 16gb to achieve 32gb total? If this is the only option, what are the correct part #s I should order?

Thanks!

[VikramTheGreat]

Hi @johnnyutah1,

Welcome to the HP support community.

I understand you're experiencing issues with your PC going into a Blue Screen of Death (BSOD), and you're looking to find out whether the RAM can be upgraded on your HP Omen 40L (model GT21-1304). I wasn’t able to locate specific details using just the model information provided.
 

To assist you more accurately, could you please share the product number and serial number of your PC via private message? This will help me look into the exact configuration and provide precise guidance on both resolving the BSOD issue and advising on RAM upgrade compatibility.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support