Keyboard Cover Issue

[OgdenStreet]

I am disappointed in HP about this laptop (HP Omnibook X 17.3" Next Gen AI Laptop 17-dd0000. The keyboard on it does not support a keyboard skin. The spacing between the keys is about 50% of most other HP laptops. As a result, I cannot find a keyboard skin for it even after checking with suppliers on Amazon. I had to buy an external keyboard (that came with a silicone key cover) to be able to use the laptop and keep it new looking at all times. The new HP keyboard style on my laptop has taken the joy out of using my laptop. I am saddened and disappointed in HP. I feel like returning it. I am heartbroken. The perfect computer and no keyboard skin that will fit. My faith in HP has dropped. I customized it and there is no keyboard customization option. I am truly broken hearted. I have to manually wipe off the keyboard after every use to keep it clean. I am afraid to use it. In addition, I purchased a 3-year care pack with it. So, what should I do, buy a new laptop because HP engineered a keyboard no one has a skin for? If I had known about this keyboard change, I never would have bought this one. That's all.

[Deep_World]

Hi @OgdenStreet,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I’m truly sorry to hear how disappointed you feel. I can understand that the keyboard design doesn’t support the protective skin you were expecting. Your concern about keeping the keyboard clean and new-looking is completely valid, and I want to help you explore possible options.

Troubleshooting & Suggestions

• Keyboard Cleaning Accessories: HP Care Packs often include or recommend approved cleaning kits. Using microfiber cloths and compressed air can reduce the need for constant manual wiping.
• Universal Keyboard Protectors: Some suppliers offer stretch-fit or overlay-style protectors that don’t rely on exact key spacing. These may not be perfect, but they can provide a layer of protection.
• External Keyboard Use: Since you already purchased an external keyboard with a silicone cover, you could use that for heavy typing sessions and reserve the laptop keyboard for lighter use.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World.