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‎06-26-2025 10:07 AM

HP Recommended

My new HP laptop‘s keyboard keeps freezing. Pressing the right shift key has not resolve the issue. I can’t even reboot with alt ctrl and shift. I can’t power it off. It’s stuck. Can’t do anything. Help please. 

2 REPLIES 2

‎06-27-2025 01:12 PM

HP Recommended

Hi @SheilaFD,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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‎06-29-2025 10:20 AM

HP Recommended

Thank you. I've managed to sort it by holding down the power button for a long while and that got the laptop restarted. I deleted the keyboard driver and got the laptop restarted and it seems to have resolved the issue for now.

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