LInk error "Not Found"

[OliverJr]

Upon start up, I am getting a notice to update the display software.  When I click on the "Down load here" icon I get a "Not Found" page.

This is the link provided by HP: https://ftp.hp.com/pub/caps-softpaq/HP/DC/HPDC_Service_4.9.5.0.exe

Suggestions?

[Deep_World]

Hi @OliverJr,
 
Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

Does it show up every time you start your Omen, or only occasionally? And have you recently updated Windows or your graphics drivers?

Here are a few troubleshooting steps you can try in the meantime:

• Skip the broken link: Since the provided FTP link isn’t working, you can go directly to the https://support.hp.com/in-en  and search for your exact model (Omen 15‑enx00). From there, check the “Drivers & Software” section for the latest display driver or HP Display Control update.
• Update graphics drivers: Visit NVIDIA or AMD’s official site (depending on your GPU) to download the latest graphics drivers, as these often resolve display issues.
• Run HP Support Assistant: Open HP Support Assistant on your laptop and check for updates it can automatically locate and install the correct version of HP Display Control.
• Windows Update: Make sure your system is fully updated, as some display components are delivered through Windows Update.
• Uninstall/reinstall HP Display Control: If the software is already installed but malfunctioning, uninstall it from “Apps & Features” in Windows, then reinstall the latest version from HP’s website.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[OliverJr]

HI, thanks for the reply!  

To answer your questions.......

My Pc is: All-in-One PC 24-ca1000a.  Yes, the alert occurs upon every start up.

When I run the HP Support assistant software that came with my PC, it says that there are no alerts or updates.

Then I went to the link you provided, imputed all the identification  info required, and still was informed that no updates were needed.

Now what??

Oliver Peters

[Deep_World]

Hi @OliverJr,

Thanks for your response. 

I completely understand how frustrating this must feel especially when you’re seeing the same alert every time you start up.

Here’s what I’d suggest next:

• Look at Startup Programs: The “Not Found” alert could be tied to a program or shortcut that’s trying to run at startup but no longer exists. You can open Task Manager > Startup tab and disable anything unfamiliar or unnecessary.
• Event Viewer Logs: If you’re comfortable, open Event Viewer (search for it in the Start menu) and check under Windows Logs > Application to see if there’s a more detailed error message tied to the alert.
• HP Support Assistant reinstall: Even though it reports no issues, sometimes reinstalling the tool itself clears persistent alerts. You can uninstall it from Apps & Features and then download the latest version from HP’s support site.
   

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[va3ngc]

I don't believe this is the answer.  The problem is that HP Display wants to update but the file is not present at your website. It gets caught in a loop.  It is quite frustrating.  I am surprised this has not been fixed by now.