Letters and finger print scanner not responding on keyboard

[deltam24]

HP Envy laptop 

[deltam24]

I also have tried running the Keyboard Test and it tells me nothing is wrong with the keyboard. I have reset the laptop many times and there is still no response. Any suggestions would be appreciated!

[Sneha_01]

Hi @deltam24 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to deal with a keyboard issue, especially when you've already tried a reset and the keyboard test shows no issues. Here are a few additional suggestions you can try:

1. Check the Device Manager

• Press Win + X and select Device Manager.
• Look for Keyboards in the list. Right-click on the keyboard device and choose Uninstall Device.
• Once uninstalled, restart the laptop, and Windows should reinstall the necessary drivers for the keyboard.

2. Update or Reinstall Keyboard Drivers

• In Device Manager, find the keyboard under "Keyboards."
• Right-click and choose Update driver.
• If updating doesn't work, try Uninstalling the driver and restarting the laptop. Windows will try to reinstall the drivers automatically.

3. Check for Windows Updates

• Go to Settings > Update & Security > Windows Update.
• Ensure your system is fully updated, as sometimes these updates can address hardware issues.

4. Check the Keyboard Settings

• Sometimes, a specific setting can interfere with keyboard functions. Go to Settings > Ease of Access > Keyboard and check that nothing is turned on, like "Filter Keys," which could affect keyboard responsiveness.

5. Check the Fingerprint Scanner Software

• The fingerprint scanner might have a software issue. Check if the software that controls the fingerprint scanner (often called Windows Hello) is updated or has issues.
• Try uninstalling and reinstalling the fingerprint scanner software or drivers via Device Manager.

6. Perform a System Restore

• If this issue started after an update or a recent change, you might want to try a System Restore to return to a previous state when everything worked properly.
• Go to Control Panel > Recovery > Open System Restore and choose a restore point from when the keyboard and scanner were working.

7. Hardware Check

I hope this helps.

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