MICROPHONE PROBLEM

[vinay951]

(edited)

product number 6P130PA

HP 15.6 inch Laptop PC 15-d5000 (4V9Y1AV)HP 15.6 inch Laptop PC 15-d5000 (4V9Y1AV)

issue detected in microphone 

i already replace microphone in dec2024 when my pc in warranty 

[Max3Aj]

@vinay951, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If you're experiencing microphone issues again on your HP Laptop 15s-fr5007TU (6P130PA) even after replacing it in December 2024, here are some steps you can take to troubleshoot and potentially resolve the issue:
 

Check Microphone Settings in Windows:

• Go to Settings > System > Sound.
• Under Input, make sure the correct microphone is selected.
• Click Device Properties and test the microphone.

Run the Windows Troubleshooter:

• Open Control Panel > Troubleshooting > Hardware and Sound > Troubleshoot audio recording.
• Follow the on-screen instructions.

Check Microphone Privacy Settings:

• Go to Settings > Privacy > Microphone.
• Ensure Microphone access for this device is turned on.
• Also, allow apps to access your microphone.

Update or Reinstall Audio Drivers:

• Open Device Manager.
• Expand Sound, video and game controllers.
• Right-click your audio device (e.g., Realtek or Intel SST) and choose Update driver.
• If updating doesn’t help, try Uninstall device, then restart your laptop to reinstall it automatically.

BIOS and Firmware Update:

• Visit the HP Support page.
• Download and install the latest BIOS and firmware updates.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support