MY PC IS ASKING FOR BITLOCKER KEY WHICH IS NOT KNOWN TO ME

[SSETELE]

when i try to start my pc it is asking for bit locker key, which is not known to me and dont know the ms account by which it is activated. i want to reset the pc, please help

[Kuroi_Kenshi]

Hi @SSETELE,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your PC!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Important Considerations:

• Data Loss: Resetting your PC will erase all data, including personal files, applications, and settings. Ensure that you have backups of any important data before proceeding.

Steps to Reset Your PC:

Access System Recovery:

• Turn off your PC.
• Turn it back on and repeatedly press the Esc key until the Startup Menu appears.
• Press F11 to open System Recovery.

Choose Reset Option:

• In the Recovery menu, select Troubleshoot.
• Click on Reset this PC.

Select Reset Type:

• Choose either Remove everything or Keep my files depending on your preference. Selecting Remove everything is recommended if BitLocker is preventing startup.

Proceed with Reset:

• Follow the on-screen instructions. The reset process can take some time, depending on the option chosen and system speed.

Reinstall Windows 11:

• After the reset, Windows 11 will reinstall on your device. Follow the setup instructions to configure it.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,