MediaTek Bluetooth not working

[Raymond_C]

I recently bought a HP OmniBook X Flip Laptop 16-ar0xxx and was wondering that my BT mouse wasn't working. In the device manager I noticed that under the Bluetooth section all devices are in light blue. After restarting, new driver search via Windows update, BIOS check (BT test passed) I removed the BT device. I downloaded the most recent MediaTek driver from HP (sp170040) for my Omnibook and installed. After usual restart still no success. And advice much appreciated.

[Pallipurath · Accepted solution]

Hi @Raymond_C,

Welcome to the HP Support Community.

Thank you for posting your query.

If you're experiencing issues with the Bluetooth functionality on your HP OmniBook X Flip 16-ar0xxx, and have tried reinstalling drivers and updating the system without success, consider the following troubleshooting steps:

Full Driver Removal

• Open Device Manager → expand Bluetooth.
• Right‑click each MediaTek Bluetooth entry → Uninstall device.
• Check Delete the driver software for this device if available.
• Restart your laptop.

Clean Install HP Driver

• Download the latest MediaTek Bluetooth driver (sp170040) from HP’s support page for your exact model.
• Install it fresh after the clean removal.
• Restart again.

Verify Windows Services

• Press Win + R, type services.msc.
• Locate Bluetooth Support Service.
• Set it to Automatic and ensure it’s running.
• Restart the service if needed.

Update Chipset & BIOS

• Install the latest chipset drivers (Intel or AMD, depending on your CPU) from HP’s support site.
• Update your BIOS to the newest version — Bluetooth relies on chipset communication.

Manual Driver Install

• If the HP package doesn’t work, download a newer MediaTek Bluetooth driver from the Microsoft Update Catalog.
• In Device Manager → Update driver → Browse my computer → point to the downloaded driver folder.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

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Regards

Pallipurath.

[Raymond_C]

Hi @Pallipurath

Thanks for your support - I went through all outlined steps and after even spending with HP support for two hours on the phone I reset the notebook and started over with installing software. At least it brought back BT, but cannot say anything if boot issues persists.

Cheers

Raymond