Microsoft 365 1 year free included with my purchase,

[Sharon2903]

The laptop has a free 1 year subscription of 365.  How do I install it?  Nothing has been communicated to me.

[Garp_senchau]

@Sharon2903, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Could you confirm if this offer was included when you purchased the laptop or if it was provided in the box? If the offer was part of the laptop purchase, there should be a license/activation code included that you can use to activate the subscription.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Sharon2903]

Nothing was provided.

[Hawks_Eye]

@Sharon2903 

Thanks for getting back to me.

You can activate your Microsoft 365 Personal 1-year subscription by following these steps:

1. Check Your Microsoft Account for Activation

• Go to Microsoft Account Services.
• Sign in with the Microsoft account you used when setting up your laptop.
• If the subscription is linked to your account, you should see Microsoft 365 listed.

2. Activate Microsoft 365

• Open any Office app (Word, Excel, etc.).
• If prompted, sign in with your Microsoft account.
• Follow the activation steps to enable your 1-year subscription.

3. Install Microsoft 365

• If Office isn’t installed, download it from Microsoft’s official site.
• Sign in with your Microsoft account and follow the installation steps.

Let me know if you need further guidance!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye